Open Course Space

Management of Services: Concepts, Design, and Delivery

Massachusetts Institute of TechnologyUnited States15.768
Free, no sign-up neededFall 2010English
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15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.

Description from MIT OpenCourseWare.

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